AbusePipe Abuse Desk Management Software 3.0

Company:	DataMystic
Category:	Business::Helpdesk & Remote PC
License:	Freeware
Cost:	FREE
Size:	431 KB
Platform:	Unix,Win2000,Win7 x32,Win7 x64,Win98,WinOther,WinServer,WinVista,WinVista x64,WinXP,Other
Release Date:	9/9/2011
Date Added:	1/1/2009
Downloads:	137
Virus Scan:	Tested clean on 8/10/2011

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Abuse Desk Management Software, Abuse Queue Management Software. Identifies the originating source of email abuse complaints extremely quickly, and allows you to immediately contact the originating customer and take appropriate action. AbusePipe is the ONLY system that deals with abuse COMPLAINTS, and helps ISPs in their fight against SPAM from within their own networks. Use with KANA and other incoming mail solutions. Advantages- * Far quicker response time to abuse emails (From 3 weeks down to 1 day or 1 hour depending on reporting period chosen) * Far less chance of your ISP being black-banned by other ISPs for failure to act against SPAMers * Less technical staff required to investigate abuse. Technical staff can return to their normal job functions rather than spending the majority of it reacting to email abuse * SPAMmers will find your ISP less of a 'soft target', and hence they will target other ISPs * Move abuse follow-up to a front-of-house activity, with a simple report forwarded to call centre staff for customer follow-up on a daily basis * Unique data warehouse allows for abuse emails to be analysed via customized reports or via Reporting tools such as Brio and Business Objects.

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